| Booking Request Form and Deposit |
If booking direct with the owner, a deposit of £150 or $250 is required when booking your holiday villa. As soon as this deposit is received, your booking will be confirmed. This deposit is non-refundable. The balance of the rental cost will be required 8 weeks prior to your rental period commencing. Bookings made within 8 weeks of your vacation commencing require the full amount to be paid when the reservation is made. Payment can be made by:
- Cheque or bankers draft in GB pounds direct to the owner (as detailed on their booking form)
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All booking request forms must be sent back to the owner (accompanied by your deposit).
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| Security Deposit |
When renting a property you are expected to ensure that your party members act responsibly and respect the property and its contents. A security/damage deposit of £150 or $250 is required to be paid along with your balance payment to guard against any damage done to the holiday villa during your occupancy. The party leader agrees to accept full liability for all loss or damage caused by any member of their party, during the occupation of the villa and confirms that the FULL cost of repair or replacement will be met. The security deposit needs to be paid by cheque, in which case this deposit is returned to you less the cost of any breakages, loss or damage after your holiday has ended.
It is the local property manager that determines the return of your security deposit. Each property will have an instruction manual placed in the home and it is in your own interests to read through this.
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| Cancellation |
Should a cancellation be necessary then your deposit will be lost. Should the cancellation occur after the balance has been paid then the full amount will be lost. We strongly advise you take out some form of travel/trip insurance as soon as your booking is confirmed - this should cover any cancellations for reasons beyond your control. If a client does not pay the balance when it becomes due then we reserve the right to cancel the booking and retain the deposit. In the event of a cancellation then any security deposit already paid will be returned.
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| Occupancy |
The holiday villas are usually ready for occupancy from 4:00pm on the day of arrival and needs to be vacated promptly by 10:00am on the day of departure. If you have a late flight you should consider reserving the villa for an extra night or pre-arranging a late check out if possible (there may be an additional charge for this). Each villa has a rental license stating a maximum number of guests and over-occupancy of our villas will not be permitted. The local property manager has a duty to enforce the stated maximum occupancy and will do so. The maximum occupancy for Tinks Towers is 12 people.
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| Replacement Villas |
We will make every reasonable effort to provide the exact villa stated in our reservation confirmation. However if a situation arises that causes a villa to become unserviceable or unavailable then we will try to provide a replacement villa of at least an equal standard. Should this situation arise the client will always be offered the option of cancelling their reservation with a full refund of all monies paid.
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| Conduct |
Your holiday villa will be located on a nice residential estate where your neighbours maybe Florida residents. We ask that you act in a considerate and courteous manner to your neighbours. We expect you to have fun but we also request that noise be kept to a minimum during early mornings and late evenings, particularly around the patio and pool. Please treat the home with respect and be aware that any damage you cause will be charged against your security deposit. Have fun, but respect your neighbours and the property.
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| Pools & Pool Heating |
Please note that the swimming pool is a free facility included along with the pool home you are renting. Pool heating is recommended between the months of October - March. Most pools have a pool heater that can be switched on at an extra cost - this also services the spa if applicable. We are happy to arrange this for you should you require it. In occasional severe winter conditions is it possible that the pool heater may not be able to maintain the water at a temperature of 80 degrees - this does NOT constitute a malfunction.
ANY issues with the pool heating should be directed to the local management company whilst you are in attendance at the villa so that they can deal with your concerns. Sunrise Vacation Villas does not retain any part of the pool heating fee that you pay - we simply arrange for the heating to be turned on and pass on the pool heating money. We are not able to get involved in any dispute over pool heating - whatever the reason. Your villa may be fitted with an alarm on doors leading to the pool - this is for the safety of you and your guests, especially young children. If you are unsure how to operate these alarms please read the instruction manual in the villa or call the local property manager.
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| Maintenance |
All our rental homes are maintained by local management companies. All breakages, accidents, problems and losses must be reported to the local management as soon as they occur so that they can be attended to. As with any home appliances will, from time to time, malfunction and may need repair - the local management company will use their best endeavours to have any problem rectified as quickly as possible. Repair times may be dependent on third parties such as utility companies. Access to the rental home may be required by authorised maintenance personnel during your stay.
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| Privacy |
Sunrise Vacation Villas will use any data provided by you only in respect of your villa booking. It will be treated as confidential and not passed onto any un-necessary third parties.
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| Force Majeur |
Sunrise Vacation Villas will not be liable for problems or delays caused by strikes, riots, political unrest, hostilities, war, terrorist activity, industrial disputes, fire, flood, tornadoes, hurricanes, transportation problems, airport closures, weather conditions or any other event beyond our immediate control. We suggest that you take out adequate travel insurance to cover such eventualities.
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| Liability |
In the event of any problems whatsoever the total liability of Sunrise Vacation Villas will be limited to the rental amount paid by the client. The owners or owners agent do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa or pool. It is the responsibility of an adult member of the party to ensure that children are always properly supervised when in the pool and surrounding area. Please bear in mind that the villa is situated on a development of both residential and vacation homes. Therefore the owners or owner's agent cannot be held responsible for any ongoing construction or alterations to existing houses or any noise as a result thereof on or around the housing development.
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| Villa Details |
The details and photographs we display on our web site are provided to us by the villa owner or property manager. We try to ensure that these are up to date and accurate but they should be used as a guide only - we cannot guarantee 100% accuracy. Owners are free to change decor and furnishings in their villas as they see fit. All rentals are inclusive of electricity, water and local sales taxes.
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| Pets |
Pets are not permitted in any of our holiday villas unless you have prior written consent from Sunrise Vacation Villas. This is primarily out of consideration for future guests who may be suffer from allergies or other pet related illnesses. If pets are found in the villa then the property manager or their representative has the right to have them removed from the property. The security deposit will be forfeited and guests may be required to vacate the property with no refund of rental monies.
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| Smoking |
Smoking indoors is not permitted in any of our villas. Smoking is allowed in the garden, patio and pool areas. The villa is fitted with smoke detectors which will activate if guests attempt to smoke anywhere in the home. Guests found smoking inside the villa will forfeit their security deposit.
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| Check Out |
Check out is at 10am PROMPT. Late check out will result in a charge against your security deposit determined by the local property manager. The villa instruction manual will detail what you are expected to do when checking out. This usually means taking out the trash, loading and starting the dishwasher and loading and starting the wash cycle for the towels used.
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| BBQ's |
Some villa owners refuse to allow BBQ's to be hired in their homes because of the mess they can make. Those that do allow BBQ's do so subject to them being used in accordance with Florida State Law. Read the villa instruction manual or information notices for details.
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| Locating your villa |
Once you have paid the final balance for your villa, you will receive the address of your villa, driving directions and access codes/key collection instructions. Please do NOT travel without this information as you will not be able to locate your villa. If you do not receive this information please contact us at least 72 hours prior to your journey commencing.
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| General Points |
Swimming pools are great fun and few people would choose a holiday home without one. However they are an obvious source of DANGER especially for young children. We cannot accept any liability whatsoever for any injury caused as a result of using the swimming pool in any holiday villa. You are particularly advised NEVER to allow children to use the pool unsupervised. All linens and towels are provided at the villa, all we ask is that you provide your own swimming towels and only take your own towels out of the villa when enjoying the theme parks.
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| Thanks, Malcolm & Alexis Pilling |
Owners 'Tinks Towers' |
